Upswell

Legal

SMS Terms of Service

Last updated: August 11, 2026

Core agreement. By providing your mobile number and affirmatively opting in, you consent to receive recurring text messages from Upswell and participating restaurants at the mobile number provided. These messages may include marketing and promotional offers, restaurant updates, cash-back opportunities, voucher delivery, account information, and service-related notifications. Messages may be sent using automated technology, including an automatic telephone dialing system. Consent to marketing or promotional messages is not a condition of purchase.

Key provisions

Message types: marketing and promotional offers, restaurant updates, cash-back opportunities, voucher delivery, service announcements, account information, and operational notifications.
Automated technology: messages may be sent using automated technology, including an automatic telephone dialing system.
Frequency: message frequency varies by program, signup, account activity, and restaurant offer. You may receive up to 10 messages per month unless a specific program states otherwise.
Costs: message and data rates may apply. Your carrier's message and data rates are your responsibility.
Opt-out: reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any Upswell text message to stop receiving messages from that program. You may also email cs@upswell.ai with a reasonable opt-out request.
Help: reply HELP for help, or email cs@upswell.ai.
Voluntary consent: promotional texts are optional and are not required to buy any product or service from Upswell or any participating restaurant.

Signup consent disclosure

When a signup form includes SMS opt-in language, that form should clearly disclose the specific texts covered by the opt-in. For marketing SMS, the disclosure should state that by checking the box or otherwise opting in, the user agrees to receive recurring marketing and informational text messages from Upswell and participating restaurants at the mobile number provided, including messages sent using automated technology. It should also state that consent is not a condition of purchase, message and data rates may apply, message frequency varies, and the user can reply STOP to cancel or HELP for help.

Important details

Delivery is not guaranteed and depends on your wireless carrier, network availability, and device settings.
Carriers are not liable for delayed or undelivered messages.
You confirm that you are the account holder or have the account holder's permission to provide the mobile number used to sign up.
If you change or deactivate your mobile number, you agree to notify us at cs@upswell.ai so we can update our records.
We may update these SMS Terms from time to time. Updates will be posted on this page.

Support

For questions about SMS messages or these terms, contact us at cs@upswell.ai.

Upswell Feedback & Offers

Program name: Upswell Feedback & Offers. Short description: customers may receive texts from Upswell about restaurant offers, feedback requests, cash-back opportunities, voucher delivery, and related marketing or service updates after they opt in.

What you'll get

Marketing and promotional offers from participating restaurants.
Feedback requests about recent restaurant visits or offers.
Voucher links, cash-back opportunities, and related account or service updates.
Texts may be sent using automated technology. Consent to these promotional messages is not a condition of purchase.

Frequency

Message frequency varies based on your signup, restaurant activity, and available offers. You may receive up to 10 messages per month.

Cost

Message and data rates may apply.

Opt out

Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to stop receiving Upswell Feedback & Offers messages. You may also email cs@upswell.ai with a reasonable opt-out request.

Help

Reply HELP for help, or email cs@upswell.ai.

Privacy

We use your phone number and related interaction data to operate the SMS program, deliver offers and service messages, measure engagement, and improve our services, in accordance with our Privacy Policy.

Upswell Preshift

Program name: Upswell Preshift. Short description: restaurant operators and authorized staff may receive operational preshift messages and replies related to restaurant notes, staff coordination, and service preparation.

What you'll get

Operational preshift summaries and restaurant notes.
Replies or follow-up messages related to preshift coordination.
Service-related updates connected to your Upswell Preshift account or organization.

Frequency

Message frequency varies based on your restaurant's use of the service and the number of preshift notes or replies submitted.

Cost

Message and data rates may apply.

Opt out

Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to stop receiving Upswell Preshift messages. You may also email cs@upswell.ai with a reasonable opt-out request.

Help

Reply HELP for help, or email cs@upswell.ai.

Privacy

We use phone numbers and message content to operate Upswell Preshift, deliver preshift notes, support replies, and maintain the service, in accordance with our Privacy Policy.

Questions about these terms can be sent to cs@upswell.ai.