Receipt Rewards Policy

Heads up: These policies cover the consumer Upswell Play app (cash-back rewards for diners). Restaurant partner agreements and B2B services are governed by separate contracts — please contact choi@upswell.ai.

Last updated: November 4, 2025

Three guiding principles

Be authentic — submit genuine receipts.
Be accurate — keep your submissions clear and complete.
Be fair — don't exploit loopholes.

Eligibility requirements

Submissions must feature unaltered restaurant receipts showing restaurant name, date / time, subtotal, and items. Each receipt can be claimed only once across all accounts and campaigns.

Prohibited activities

The platform prohibits fake receipts, duplicate submissions, receipt sharing, multiple accounts for dishonest purposes, artificial splitting to bypass limits, and circumventing safeguards through tampering or botting.

Enforcement approach

Upswell uses automated and manual review processes. Actions range from rejection and warnings to account suspension, reward clawback, and device blocking. The company reserves the right not to disclose specific rejection reasons.

Good-faith errors vs. intentional abuse

The policy differentiates between good-faith errors (allowing resubmission) and intentional abuse (resulting in account termination and clawback).

Tiering system

Compliant users may earn higher tiers unlocking benefits like instant cash back, but tier placement remains discretionary and subject to behavioral changes.

Appeals

Users can contest decisions by emailing cs@upswell.ai with account details and receipt documentation.