Case studies

How My-O-My turned over 50% of party attendees into regulars across multiple Splash events

My-O-My ran the Splash playbook more than once. Across all the parties, 400+ guests came through. More than half of My-O-My's new regular customers trace back to one of those events — a clear illustration of what compounds when each campaign feeds the next.
My-O-My team and guests at one of the Upswell Splash parties

The thesis

Most restaurants treat influencer campaigns as one-time spikes. A campaign runs, a moment happens, and the next month resets to the baseline. The economics of marketing-as-spike don't scale — every cycle starts from zero.

The thesis behind running Splash more than once is the opposite: each campaign is captured into a customer list, and each customer list feeds the next campaign. Influencer parties don't replace your regulars program; they're how you populate it.

My-O-My is the demonstration case. The team understood the math and ran the playbook on a sustained cadence.

The playbook

What changes when Splash runs repeatedly versus once:

  • Each event captures every attendee. Names, contact info, what they ordered, which creator brought them. The CRM gets fuller every cycle.
  • The next event invites the last event's attendees. Repeat invitees are warmer, convert faster, and bring friends who haven't been yet — expanding the network at decreasing marginal cost.
  • Personalized follow-up. Captured attendees get personalized invitations back, not generic mass blasts. The CRM becomes the highest-ROI marketing channel My-O-My has.
  • Ambassador effects. Repeat attendees become ambassadors who recruit on the restaurant's behalf — the engine flips from outbound to organic.

The numbers

  • 400+ guests across the full series of Splash events.
  • More than 50% of My-O-My's new regulars came in through one of those events.
  • Each subsequent party became materially cheaper to fill, because the previous attendees did part of the recruiting.
My-O-My during one of the Upswell Splash parties
Guests at a My-O-My Splash event

Why repeated Splash > one big campaign

A single huge campaign produces a one-night line. Three or four mid-scale parties, well-captured and well-followed-up, produce a customer base that compounds. The first cohort funds the introduction; the second cohort funds the building; by the third or fourth, the restaurant has a self-reinforcing regulars program that doesn't depend on a new campaign each month to survive.

My-O-My's case is the proof of concept for what every restaurant could be doing — if they're willing to treat each Splash event as a customer-list-builder, not a marketing line item.

Build the compounding playbook for your restaurant

The Splash framework only compounds if each event is captured. Upswell runs the capture, the CRM, and the follow-up that turns party attendees into regulars who fill your next event.

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