Receipt Rewards Policy

1. Our Core Principles

These are the three simple rules that guide our community:

  • Be Authentic: Submit only real, unaltered receipts from your own dining purchases.
  • Be Accurate: Ensure your submissions are clear and complete so our system can reward you quickly.
  • Be Fair: Don’t try to “game the system.” This program is for rewarding genuine dining experiences, not for finding loopholes.

2. Scope

This policy applies to all users who submit receipts for cash-back or rewards in the app. It covers:

  • Receipt content (photo, metadata, and extracted text such as restaurant name, date/time, subtotal, items)
  • Account behavior (duplicates, multiple accounts, frequency)
  • Reward eligibility (qualifying restaurants/campaigns, dates, limits)
  • Enforcement (review, actions, and appeals)

3. Eligibility & Submission Requirements

To be eligible for rewards, each submission must meet all applicable requirements:

1) Authentic & Unaltered

  • Genuine restaurant receipt for a dining purchase by you (unless a campaign explicitly allows otherwise).
  • No edits or manipulations (e.g., changing amounts, dates, or restaurant names).

2) Clear & Complete

  • Photo must be legible and show the fields required by the specific promotion. Requirements may vary by promotion, but they usually include restaurant name, date/time, subtotal, and items.
  • Do not crop out required details or cover parts of the receipt.

3) One Receipt → One Claim

  • Each receipt can be claimed once across all accounts and campaigns.
  • No sharing, re-using, or re-submitting the same or slightly edited receipt.

4) Campaign Rules

  • Follow campaign-specific limits (eligible restaurants, minimum spend, valid dates, per-day caps).
  • Keep the physical receipt until your reward is issued (in case verification is needed).

4. Prohibited Behaviors (Non-Exhaustive)

Any of the following may lead to rejection, suspension, termination, clawback, device/payment blocking, and/or referral to authorities:

  • Fake or edited receipts (including generator/template receipts or altered fields)
  • Duplicate submissions (same receipt or same transaction across one or more accounts)
  • Receipt sharing or collusion (submitting another person’s receipt; coordinated reward farming)
  • Multiple accounts used to obtain rewards dishonestly
  • Non-qualifying vendors/transactions submitted with intent to claim
  • Artificial receipt splitting to bypass limits
  • Circumventing safeguards (metadata tampering, botting, device or app manipulation)

5. Honest Mistakes vs. Abuse (Our Discretion)

We distinguish between good-faith errors and intentional misuse, and Upswell reserves the sole discretion to classify submissions and behavior accordingly.

  • Good-Faith Errors (e.g., blurry image; missing restaurant name/date/time/subtotal/items)
  • We may reject the claim and, where appropriate, allow a corrected resubmission (if campaign timelines permit).
  • Repeated careless errors can still impact eligibility.
  • Intentional Abuse (e.g., fabrications, duplicates, collusion, multi-accounting)
  • Expect immediate denial of the claim and potential account suspension or termination, plus clawback of improperly granted rewards.

6. Enforcement & Consequences

We use automated and manual review (OCR, metadata checks, duplicate detection, anomaly scoring). We may take one or more of the following actions with or without prior notice:

  • Reject a submission
  • Warn the user and provide guidance
  • Demote to a lower tier/level (loss or downgrade of special benefits such as instant cash back)
  • Limit, suspend, or terminate rewards eligibility or the account
  • Remove or claw back previously issued rewards
  • Block devices or payment instruments associated with abuse
  • Report suspected fraud to relevant platforms or authorities where required

Disclosure: We do not always provide the specific reason for rejection, warning, demotion, suspension, or termination. Decisions may rely on signals, patterns, or risk factors we cannot disclose to protect program integrity.

Fraud & Legal Remedies: Fraudulent activity on Upswell may constitute monetary fraud. We reserve the right to report any such activities to law enforcement for investigation and to pursue all available legal remedies to recover damages.

7. Tiering & Benefits

  • Users who consistently comply may be placed in higher tiers that unlock benefits (e.g., instant cash back, faster reviews, higher limits).
  • Tier placement is at Upswell’s discretion and may change based on behavior, risk signals, and history.
  • Violations may lead to demotion, temporary loss of perks, or other actions listed in Section 6.

8. Data Use & Verification

  • By submitting a receipt, you authorize Upswell to process the image, extract text (OCR), and analyze metadata for eligibility and fraud detection.
  • We may request additional proof (e.g., clearer photo, redacted payment proof) when necessary.
  • We may retain submissions and related signals to improve fraud prevention and to audit rewards.

9. User Responsibilities & Best Practices

  • Follow promotion-specific requirements in-app; they vary by promotion but usually require restaurant name, date/time, subtotal, and items to be visible in one clear photo.
  • Take photos in good light; include the entire receipt from top to bottom.
  • Submit receipts promptly and within campaign windows.
  • Use one account per person; do not share accounts or receipts.
  • Keep your receipt until your reward is paid.
  • Tier benefits are conditional: access to perks (e.g., instant cash back) depends on continued compliance; violations may result in demotion or other actions.

10. Appeals

If you believe an action was taken in error, email cs@upswell.ai with:

  • Your account email/phone
  • The receipt photo(s) and submission date(s)
  • A brief explanation of why you believe the decision was incorrect

We’ll review and respond; decisions after appeal may be final.